Information We Collect
We collect information you provide directly to us, including:
- Contact information (name, email address, phone number, service address)
- Service details (type of service needed, budget range, project timeline)
- Messages and communications you send through our contact form
- Information submitted when requesting a free estimate
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and referring website, through standard server logs and analytics tools.
How We Use Your Information
We use the information we collect to:
- Respond to your service inquiries and provide estimates
- Schedule and perform garage door repair, installation, and maintenance services
- Send confirmation and follow-up communications related to your service request
- Improve our website and service offerings
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Information Sharing
We may share your information with:
- Service providers who assist us in operating our website and conducting business, such as email delivery services and analytics providers, under confidentiality agreements
- Law enforcement or government agencies when required by law, court order, or to protect our rights or the safety of others
Cloudflare Turnstile
Our contact form uses Cloudflare Turnstile, a bot-detection service. When you submit the form, Turnstile may collect limited technical data (such as browser information) to verify that you are a human. This data is processed by Cloudflare in accordance with their Privacy Policy.
Data Retention
We retain your contact and service request information for as long as necessary to provide services and comply with our legal obligations, typically no longer than 3 years after your last interaction with us.
California Privacy Rights (CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect about you and how it is used
- Request deletion of your personal information (subject to certain exceptions)
- Opt out of the sale of your personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information below.
Cookies and Tracking
Our website may use cookies and similar technologies for basic site functionality and analytics. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.
Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.
Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Door & Roll Garage Door
- 10439 Roselle St. Suite E, San Diego, CA 92121
- Phone: (619) 808-6343
- Website: doorandrollgaragedoor.com